Resources to Support the EAC Community
We know the NDIS journey isn’t always easy. Whether you’re fighting for access, navigating complex plan reviews, or looking for the right service or advocate, support shouldn’t be hard to find. That’s why we’ve gathered all the tools, contacts and templates in one place.
This living resource is built for our community – by and for people with disability, families, carers and allies who want to take action, find help or just feel less alone.
Below you’ll find:
- Advocacy agencies and support services
- Info for carers and families
- NDIS-related providers and health services
- Reliable, up-to-date links from trusted organisations
- MP contact tools and email templates
We will keep updating this page. If you know a great resource that’s missing, let us know.
Disability Advocacy and Appeals
Disability Advocacy Finder (Ask Izzy):
https://askizzy.org.au/disability-advocacy-finder
People With Disability Australia (PWDA):
Website: https://pwd.org.au/
Phone: 1800 422 015 (Advocacy & NDIS Appeals)
Disability Advocacy NSW:
Website: https://www.da.org.au/
Phone: 1300 365 085
Disability Law NSW: or 02 5519 8050
Disability Advocacy Resource Unit:
Website: https://daru.org.au/
Phone: (03) 9639 5807
Contact form: https://daru.org.au/contact-us/
IDEAS (NSW Disability Info Service):
Disability Gateway (Gov service):
https://www.health.gov.au/contacts/disability-gateway
Phone: 1800 643 787 (Mon–Fri)
NDAP (National Disability Advocacy Program):
Overview via DSS or use Ask Izzy above to find a provider
ADACAS (NSW/ACT):
Phone: 02 6242 5060
Family Advocacy NSW / PDCNSW:
Find contacts via: https://www.pdcnsw.org.au/
AMIDA (VIC – Housing & NDIS Appeals):
Phone: 03 9654 2103
Support for Carers
Carers NSW
Phone: 1800 242 636
Website: http://www.carersnsw.org.au/NDIS
Membership (free): http://www.carersnsw.org.au/joinus
E-news: https://carersnsw.us4.list-manage.com/subscribe?u=419c5fb5f6929106370f9abe1&id=c589638fea
Carer Gateway (national):
Phone: 1800 422 737
Website: https://www.carergateway.gov.au/
Commonwealth Respite and Carelink Centres:
Phone: 1800 052 222
My Forever Family NSW:
Support Line: 1800 782 975
Website: https://www.myforeverfamily.org.au/
Disability & NDIS Info Links
NDIS: Planning & PAPL changes:
https://www.ndis.gov.au/media/7150/download?attachment
Funding periods info (Pathways to Care):
https://pathwaystocare.com.au/blog/the-introduction-of-ndis-funding-periods-and-how-they-work
Summer Foundation (housing/SDA/NDIS):
https://www.summerfoundation.org.au/people-with-disability-supporters-resources/
Team DSC (NDIS experts):
Justice and Equity Centre – Explainer: NDIS Insights 2024‑25:
https://jec.org.au/resources/explainer-ndis-insights-2024-25
Service Providers & Support Contacts
Finding the right provider can make all the difference. Whether you’re looking for support workers, allied health professionals, or NDIS-registered providers, we’ve shared a few well-known services below to get you started.
For a broader search based on your location and needs, try these trusted directories:
- Find a Provider via NDIS Website https://www.ndis.gov.au/participants/working-providers/find-registered-provider
- Ask Izzy – NDIS Services Finder: askizzy.org.au
- Disability Gateway – Local Services: disabilitygateway.gov.au
- Healthdirect – Allied Health & GPs: healthdirect.gov.au
Need more personalised help finding the right provider? Reach out to a local advocate or peer navigator for support.
Free Mental Health Helplines
- Lifeline
13 11 14 (24/7)
Crisis support and suicide prevention for all Australians.
https://www.lifeline.org.au/ - Beyond Blue
1300 22 4636 (24/7)
Mental health support and information (anxiety, depression, crisis).
https://www.beyondblue.org.au/ - Kids Helpline
1800 55 1800 (24/7)
Free, confidential counselling for young people aged 5–25.
https://kidshelpline.com.au/ - Suicide Call Back Service
1300 659 467 (24/7)
Free counselling for anyone feeling suicidal, supporting someone, or bereaved by suicide.
https://www.suicidecallbackservice.org.au/ - Blue Knot Foundation
1300 657 380 (9am–5pm, 7 days)
Counselling/helpline for survivors of complex trauma and abuse.
https://www.blueknot.org.au/Helpline-and-Redress-Support/Blue-Knot-Helpline-and-Redress-Support - MensLine Australia
1300 789 978 (24/7)
Free online and call support for men.
https://mensline.org.au/ - Head to Health
1800 595 212
Mental health advice and service navigation.
https://www.headtohealth.gov.au/ - FriendLine
1800 424 287 (7 days/week)
Free chat with a trained volunteer if you’re feeling lonely or want someone to talk to.
https://friendline.org.au/ - QLife
1800 184 527 (3pm–12am, 7 days/week)
National LGBTIQ+ peer support and referral service.
https://qlife.org.au/ - SANE Australia
1800 187 263 (10am–10pm, Mon–Fri)
Free support for complex mental health issues.
https://www.sane.org/ - Headspace
1800 650 890 (9am–1am, 7 days/week)
Free phone & online support for ages 12–25 and families.
https://headspace.org.au/eheadspace/
LGBTIQ+, First Nations or CALD-Specific Options
Make it easier for people from marginalised backgrounds to find inclusive support. Some examples:
- LGBTIQ+ Health Australia – Disability Services: lgbtiqhealth.org.au
- First Peoples Disability Network (FPDN) – Community-controlled org for mob with disability: fpdn.org.au
- Multicultural Disability Advocacy Association (NSW) – For CALD people with disability mdaa.org.au
Contact Templates & Help With Complaints
Emailing your MP (State or Federal)
Find MP contacts:
- Federal: https://www.aph.gov.au/Senators_and_Members
- NSW: https://www.parliament.nsw.gov.au/members/pages/all-members.aspx
Template – Emailing an MP:
Subject: Constituency Concern: [Issue]
Dear [Title] [Name],
I am writing as your constituent in [suburb]. I am concerned about [NDIS issue]. This impacts my family and community. I ask that you raise this with the Minister.
Yours sincerely,
[Name, suburb, optional contact]
Template – Request for Review:
Subject: Request for Review of NDIS Decision To whom it may concern,
I write to request a review of the decision dated [date]. Please provide full reasons and review steps.
Sincerely,
[Name, NDIS Number, Contact]
Contacting the NDIS Commission:
Email:
Phone: 1800 035 544
Template – Complaint to NDIS Commission:
Subject: Complaint: NDIS Provider Dear NDIS Commission,
I am concerned about [provider] due to [brief issue]. Please investigate and advise.
Yours faithfully,
[Name, Participant ID (if any)]
Template – Advocacy Support (e.g. PWDA or AMIDA):
Subject: Request for NDIS Appeals Help
Hello, I need support with a recent NDIS decision. I live in [region]. I need help understanding the process and possibly representation. Thank you.
This page is a live, growing resource.
We’ll keep adding new info and community tips as they come in. Got something to include? Email us at
Together, we can make navigating the NDIS simpler, clearer and fairer for everyone.
