Research and Reports | 6 September 2016

MyPlace Portal Implementation Review – Final Report

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Considering the need to transition in another approximately 400,000 users to the Scheme over the next three years, PwC makes six recommendations to address the identified issues being faced by the NDIS MyPlace Portal

The recommendations are:

  • R1. Implement and embed the Service Delivery Operating Model
  • R2. Enhance program management fundamentals including inter and intra-agency governance and an integrated program plan
  • R3. Monitor payments and service recovery against agreed performance metrics
  • R4. Review the resourcing model for Full Scheme Transition
  • R5. Undertake a comprehensive Stakeholder and Change Impact Assessment
  • R6. Tailor and measure the Change Management approach

Read the full report: PWC Review of the NDIA MyPlace portal implementation