The recommendations are:

• R1. Implement and embed the Service Delivery Operating Model
• R2. Enhance program management fundamentals including inter and intra-agency governance and an integrated program plan
• R3. Monitor payments and service recovery against agreed performance metrics
• R4. Review the resourcing model for Full Scheme Transition
• R5. Undertake a comprehensive Stakeholder and Change Impact Assessment
• R6. Tailor and measure the Change Management approach

Read the full report: PWC Review of the NDIA MyPlace portal implementation