In The Media | 11 July 2016

NDIS payment system error leaves providers, participants unpaid for three weeks

NDIS providers and participants have been unable to access the new website to process payments for care workers.

Kelly Vincent, South Australia’s Dignity for Disability MP, said the lack of an election result was complicating the process for fixing the problem, as government departments remained in caretaker mode.

She said people with disabilities were being left in crisis as a result.

“Essentially what’s happened is that the NDIS has switched to using a new website for participants in the NDIS to claim against their funding so that they can pay for services like physiotherapy, [occupational therapy], or disability support for example… on the 1st of July,” she said.