Reports to the Commonwealth Ombudsman jumped from 62 in 2015-16 to 429 last financial year, amid the NDIS’ troubled nationwide rollout.

Many issues related to the crucial planning process which determines how much funding — and what supports — people can access.

Participants were not happy with the NDIS’ planning staff, while others were angry that planning meetings were held over the phone.

“I didn’t find it really respectful that people just phoned to go through what is essentially a really large life plan,” said Ross Joyce from the Australian Federation of Disability Organisations.

“We were certainly not supportive of the approach that was taken,” he said.

Source: ABC News