In The Media | 5 May 2017

NDIS complaints mount, disability service providers demand urgent improvements

Disability service providers are demanding urgent improvements to the National Disability Insurance Scheme (NDIS) as complaints mount about poor-quality plans.

More than 60,000 people are part of the scheme after rapid growth at the end of last year.

But with thousands of people rushed into the NDIS, many in the sector say speed is being prioritised over quality in the planning process.

In a major intervention, the peak body for Australia’s disability service organisations is publicly calling for the planning process to be slowed.

“We don’t want the pace of implementation to compromise the quality of the scheme, because I think ultimately that will undermine the credibility of the scheme,” National Disability Services (NDS) chief executive Ken Baker said.

“It’s very important that we get this scheme … back on track now so that it delivers its great promise.”

Source: ABC News