In The Media | 21 October 2016

Live testing may have avoided NDIS issues

A Senate committee has been told that live testing of the NDIS IT portal could have prevented the computer issues affecting the rollout.

The computer issues which plagued the rollout of the national disability insurance scheme could have been prevented if live testing was undertaken, a Senate committee has been told.

But the department in charge of the scheme’s policy says the IT issues weren’t a “massive system failure”.

The federal government commissioned a review into the glitches affecting the MyPlace portal after problems with the uploading of provider data delayed payments to providers and participants.

The Department of Human Services admits that live testing of the system would have prevented the glitch.