As the sector transitions to client-centered care and outcomes-based funding, Not for Profits must significantly improve their focus on technology, according to new research
The 2016 Not for Profit IT survey, released Wednesday by Infoxchange, Connecting Up and TechSoup, found Australian organisations were under increasing pressure to work more effectively with fewer resources but were not using smart technology to improve their operations.
Infoxchange CEO David Spriggs said one of the areas of concern that stood out to him was client and case management.
“Still 61 per cent of service delivery organisations don’t have access to a single client view or don’t have an effective case management system,” Spriggs said.
“In the whole move that’s on at the moment to client-centered care, particularly with the National Disability Insurance Scheme, and the move to outcomes-based funding more generally, we should see it as no longer optional that the sector addresses the issue of having effective client and case management systems.
Source: Pro Bono Australia