In The Media | 18 August 2016

Government IT system failure is unacceptable

Spare a thought then for the Hunter National Disability Support Scheme providers whose livelihoods have been threatened as a result of another government IT failure that has prevented them from receiving payment for services.

The new portal, which is the primary interface through which providers receive payment, has not worked properly since its installation in July.

Many of those affected are small businesses who rely on a steady cash flow in order to stay afloat. Most will tell you they feel their complaints about the portal have fallen on deaf ears.

Source: The Newcastle Herald