There is a lot of talk about codesign in the NDIS reforms – but what is actually happening on the ground?  Every Australian Counts is part of the Participant Pathway Experience (PPE) Working Group, one of the key groups working to make sure that NDIS participants’ voices shape these reforms.  The group, which includes NDIS participants, Disability Representative and Carer Organisation (DRCO) advocates, Independent Advisory Council members and NDIA staff.  The group is focused on giving feedback and advice to make sure that the NDIS reforms improve the experience participants have when dealing with the NDIS.  

Since our first meeting on the 22nd October 2024, The PPE Working Group have had three meetings and two additional workshops.  Group members gave a lot of feedback to improve the Future State Participant Journey Map, which outlines how participants will navigate the NDIS in the future.  Thanks to strong feedback from the group, the NDIA has already made important changes to make sure the Journey Map clearly explains what to expect, and better reflects real participant experiences.

In January, discussions moved to the upcoming Support Needs Assessment and new framework plans, major changes that will impact how people access and use NDIS funding. The working group has strongly emphasised that participant safety, wellbeing, and respect must be at the heart of these changes. The group will continue reviewing each part of the participant journey – from applying for access, to planning, to using a plan – to ensure reforms genuinely improve the system.

Beyond advising on specific reforms, the PPE Working Group is also pushing for better consultation and codesign with people with disability. Every Australian Counts (EAC) is advocating for more time to ensure meaningful codesign with people with disability and representative organisations (see our joint statement with 255 organisations here). We are also calling for greater inclusion of voices that are often left out – people with complex communication needs, people living in group homes, Culturally and Linguistically Diverse people, First Nations people, and those in regional and remote communities.

The NDIA is currently planning consultation and codesign workshops involving people with disability, family members, and advocates.  If you want to have your say on the NDIS reforms, sign up to Participant First. 

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